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26 results for “Shopify refund approval”
Safely refund, cancel, edit, note, and fulfill Shopify orders
Learn how preflight validation, approval policies, duplicate protection, execution, and audit history protect order changes.
Read guide →Workspace administrationManage tenant teammates, roles, and approvals
Invite subscribers’ teammates and give each person the minimum access needed for inbox, configuration, billing, and approvals.
Read guide →ConnectionsConnect Shopify and verify commerce context
Install klaxify for one tenant, sync orders and products, and verify live order context in the helpdesk.
Read guide →Content and marketingCreate and publish automatic Shopify blogs
Configure Content Studio to generate, review, schedule, and publish complete SEO-ready Shopify blog posts.
Read guide →Getting startedGet started with klaxify
Set up your workspace, add teammates, connect your store, and prepare your first AI-assisted conversation.
Read guide →Shopify operationsWork with customers, orders, products, and subscriptions
Find synced commerce records, open order details without leaving the workspace, and use verified context in support.
Read guide →AI teammatesHow klax IQ learns from approved work
Reuse safe merchant patterns, understand local decisions, and control what approved replies teach your workspace.
Read guide →Using klaxifyRun Safe Commerce Experiments
Run safe commerce experiments Experiment Lab lets tenant managers test guidance before making it a standard part of support. Supported tests include reply guidance, recommendations
Read guide →Getting startedGuided walkthroughs for everyday ecommerce support
Follow annotated product renders for the inbox, klax IQ recommendations, Shopify context, replies, and workspace controls.
Read guide →Conversations and inboxWork in the helpdesk inbox
Understand the queue, conversation timeline, reply composer, AI draft, and ecommerce context panels.
Read guide →Daily support workUse the Operations Center and verified customer memory
Prioritize approvals and exceptions, inspect AI employee activity, and manage sourced customer facts safely.
Read guide →AI teammatesCreate and customize AI agents
Give each AI teammate a name, specialty, brand voice, knowledge scope, photo, model, and permission policy.
Read guide →AI and automationHow contextual AI resolutions work
Follow the five-step process klaxify uses to understand, ground, govern, complete, and learn from customer requests.
Read guide →Automation and AIBuild automations in plain English
Turn an operating instruction into a reviewable workflow with tenant policies, approvals, and a visible run history.
Read guide →Using klaxifyAsk Operator About Your Workspace
Ask klax IQ about your workspace Ask klax IQ is a local-first conversation bar for tenant managers. It answers ecommerce and helpdesk questions from the active workspace, prioritiz
Read guide →Using klaxifyManage Verified Product Intelligence
Manage verified product intelligence Product Intelligence is the tenant-controlled source of truth for product guidance. It combines the Shopify catalog with approved claims, evide
Read guide →Using klaxifyReview Visual Claims And Evidence
Review visual claims and evidence Claims & Evidence gives tenant managers a secure verification queue for damaged-item, wrong-item, missing-item, and delivery-condition evidence. I
Read guide →Workspace managementReview analytics, AI activity, and the audit log
Understand support performance and inspect the validation, approval, and outcome of sensitive actions.
Read guide →Getting startedTroubleshoot common workspace issues
Diagnose missing messages, stale AI drafts, Shopify action blocks, connection problems, and display or scrolling issues.
Read guide →Connections and appsAdd integrations and capabilities from the Plugin Store
Install tenant-scoped capabilities, understand plan availability, and manage connected app access.
Read guide →AI and automationTest and activate AI procedures safely
Version a plain-English workflow, replay it against tenant conversations, inspect every guarded step, and activate only a tested procedure.
Read guide →AI and automationReview reply quality and coach agents
Use AI Supervisor to inspect factuality, policy, tone, completeness, and promise safety across human and AI replies.
Read guide →Knowledge and self-serviceDesign and install the live chat widget
Configure the widget home, messages, help content, styling, branding, steps, and website installation snippet.
Read guide →Using klaxifyDetect And Coordinate Support Incidents
Detect and coordinate support incidents Incident Center groups recent conversations by recurring support issue so managers can see a spike before it becomes a larger operational pr
Read guide →Using klaxifyImport Store Knowledge
Import store knowledge Store policies and product guidance can be added to your workspace without copying every page by hand. Imported content is saved as a private draft first, so
Read guide →Using klaxifyPerformance Revenue And Customer Trends
Performance, support outcomes, and customer trends klaxify combines day-to-day service metrics with ecommerce signals so teams can act before a customer issue becomes a fulfillment
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